TruAqua Facebook TruAqua Twitter TruAqua Blog TruAqua YouTube
TruAqua TruAqua
TruAqua
Home  >  Help Center  >  Find Order Status

Find Order Status

Order Status


Thanks for your TruAqua.com order! To check order status and get tracking info, enter your Order Number or Reference Number and 5-digit Billing Zip Code below. Please note that it may take up to one business day for your order tracking information to become available online.

Enter your Order Number or Reference Number & 5-digit Billing Zip Code you entered in your order.
Click the "View My Order" Button to find out your order status.



Order Number:
5 Digit Zip Code:
 

If you have any questions regarding your order, you can email us at support@truaqua.com

We do ship the same day if you place your order before 3pm Pacific Standard Time.

Order Tracking Q&A

How do I track my order?
To track your order, please input your order or reference number and your 5 digit billing zip code to get a real time status of your order. Then click the tracking number to be redirected USPS or UPS live tracking website.

My order still shows it's in process. What's going on?
Please note that all orders placed by 3pm PST will ship same day. However, incorrect Billing or Shipping information may delay your order until your address details can be verified, usually by phone or email.

Why has my tracking number not updated yet?
Typically tracking numbers from USPS (your regular mail) and UPS take 24 hours to update. Often with USPS tracking numbers, it could take up to 48 hours or longer to update.

My USPS tracking number has not updated in a while. What's going on?
USPS unlike UPS uses delivery confirmation for tracking purposes. These tracking numbers typically do not update throughout the day or until they are near your local shipping facility.

My package has shipped. When will it arrive?
Typically all USPS Priority Mail packages take 2-3 days to arrive. USPS First Class Mail may take longer. UPS ground service may take up to 5 business days depending on your location.
International package delivery varies greatly. It can take 5-10 days for delivery depending on your location.

How will my package arrive to my residence?
All of our orders are shipped in brown cardboard boxes except for some smaller items which may ship in padded envelopes. UPS will deliver the package to your door. USPS may be left at your door, in your mailbox, or a PO Box (if provided at the time of your order).

I selected expedited shipping with my order. When will my order ship?
By selecting expedited shipping we guarantee that your order will ship the same day if your order is placed before 3pm PST (Monday-Friday). If you place your order after 3pm PST, your order will be shipped out the very next business day.