Why Buy From UsI. Same-Day Shipping Orders for in-stock items placed by 3pm (PST) will ship the same business day. II. Fast and Friendly Service We are committed to answering your phone calls during business hours M-F 9:00 am to 5:00 pm PST. III. Responsive E-mail Support We will respond to your customer service and technical support e-mails within 24 hours. (excluding holiday). Order confirmation and shipment notification with tracking information within 24hr after you place the order. IV. Free Lifetime Product Technical Support You'll have access to free product advisors before purchase and after sales tech support. V. Free Lifetime Support For All Your Aquatic Questions. If you have any questions regarding aquarium set up, equipment, livestock care, or anything at all, we are here to help! VI. Prompt and Fair Problem Resolution We want you to be completely satisfied with your shopping experience. If at any point you are not, you are welcome to give us a call or email firstname.lastname@example.org and one of our friendly customer service reps will help you with your order. VII. Returns Processed within 5 Days We are committed to processing your return within 5 business days of receiving your package.